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Promises made by your company

OCTOBER 26, 2017

ISSN# 1545-2646

Promises made by your company

The word promise causes a variety of reactions in people. To some it is a trite word. To others it garners the respect of true and genuine commitment. Some might reference the old saying that promises are meant to be broken while others will state that lies are meant to be kept. In a business world where transactions are the basis of the economy, promises need to be a central part of an organizations “Purpose,” “Vision,” and “Passion.”

Promise by definition:

1. a declaration or assurance that one will do a particular thing or that a particular thing will happen

2. assure someone that one will definitely do, give, or arrange something; undertake or declare that something will happen

Each day your company makes promises. As the business owner you make the promise to your employees that you will treat and respect them to a level you would like to be respected. Your sales team makes promises to your customers to provide goods and services to a defined standard of expectation. Your employees make promises to the company, the customer, their fellow team members and to themselves to perform their duties to the fullest level of performance defined by their role. Your company promises to vendors to pay them in a timely manner to terms and your vendors promise to provide materials and services to support and achieve your organizations objectives.

Your business is full of promises. Without promises your business collapses under the pressure of non-performance.

Unfortunately businesses today take their promises for granted. They assume everyone is on the same page and singing the same song with respect to the organizations goals, direction and expectations. This oversight causes lots of chaos and impacts bottom line profitability. It seems that breaking promises and asking for forgiveness is more the norm than fulfilling promises and celebrating the victory. Part of this mindset is that accountability to promises slides along a path between making the right difficult decision and not making a timely decision and hoping something changes to avoid the conflict.

This week you need to make a promise to yourself and your company to engage into a “Promise Culture.” It starts and grows from the top and there is no one better to start making and keeping promises than you.

Promises are not meant to be broken! Call JKL Associates at (313) 527-7945 to enhance your culture to be alive with promises that actually mean something.

QUESTIONS OR COMMENTS – EMAIL US AT PARTNERS@JKLASSOCIATES.COM OR CALL OUR OFFICE AT (313) 527-7945

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COPYRIGHT – JKL ASSOCIATES 2017

Posted in Assessments, Business Builder, JKLAssociates, Perpetuation, Promise Culture, Purpose, Talent Engagement, Transition, Vision

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Constricted by Fear

October 19, 2017

ISSN# 1545-2646

Constricted by Fear

In the month of October as the ghouls and goblins appear on store windows and front lawns in your neighborhoods, one cannot escape that Halloween is right around the corner. This annual celebration of fear is an opportunity to find out where it plays a useful place in business or if fear is restricting your organizations full potential.

Let’s first understand that when the brain is stimulated by some external event which triggers the fight or flight type response, chemicals are released to prepare the body for a more physical response.  Your heart begins to race, nerve endings become hyper aware, muscles become energized and you ready yourself for what is about to take place.

When walking through a haunted house in the dark and you are touched or someone suddenly appears your mind and body react.  Because you placed yourself consciously into this situation you attempt to manage your fear reaction.  Some are better than others in this mind management effort.

The same is true in business.  Your path while building your organization can sometimes be like walking through the haunted house.  You don’t really know when that situation,  object or person is going to reach out to alter your reality. The question is how do you navigate those experiences and turn them from a negative flight response to a let’s learn from this and fight to the next level of growth response.

The trigger which starts your response is automatic.  Somewhat like breathing in that we don’t consciously think to breathe.  Much like breathing we can control how we breathe such as when the doctor tells you to take a couple of deep breaths. You control the normal breath pattern to a specific rate of taking in and releasing air. When a stimulus which causes a level of fear to be initiated, it has a couple of paths it takes at the same time.  The quick path which causes an immediate reaction and a slower more thought enhanced approach which produces a more complete reaction.  We have all seen this play out in the workplace.  An employee makes a mistake which causes a fear of loss of customer and revenue and the employee is terminated immediately only to find out that the employee’s choice was actually in the best interest of the company.  The quick response reaction to the fear of loss might very well have been the wrong decision. The slower response to the situation may have been better to this particular situation.  On the same processing path, I have seen too many decisions take the slower path and end up with no ultimate action taking place which contributes to the situation negatively because the action of the employee is negated as acceptable and then becomes a repeated behavior moving forward.

This week, examine the “Fear” factor in your organization.  Are their situations where you are succumbing to fear and it is holding you back? Are employees holding themselves back because they don’t want to be the subject of a fear based reaction from leadership?

Fear as a chemical reaction elevates the body to a new level of performance.  How can you take this understanding and apply it to moving your business forward and not holding it back.

Are you fearful of making the right decision? Call JKL Associates at (313) 527-7945 so you can best manage your businesses growth to the next level or results

Questions or comments – email us at partners@jklassociates.com or call our Office at (313) 527-7945
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 Copyright – JKL Associates 2017

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Stagnation due to resisting change

October 12, 2017

ISSN# 1545-2646

Stagnation due to resisting change

At the turn of the last century when automobiles were first showing up on the streets of this country there were many who just could not believe these noisy horseless carriages would replace the majestic buggies as the main transportation of the common man.

If we think about the businesses of the time, buggy whip manufacturer, blacksmiths, wooden wheel repair shops and many others supported how people moved from one place to another.  As the automobile entered the landscape they had a choice of getting with the change or being left behind.  Many held out and eventually went out of business.  Others took the change as the spark to look beyond what they had become comfortable with and explore new options.

These times of change are full of many conflicting energies coming at you from various directions. It is almost like a lightening storm that passes your home.  Strikes of lightening light up the sky in random areas followed by thunderous echoing booms.  This light show and noise causes many to have anxiety while some see these storm event and take to the streets to chase them down.

This week you need to look at your business and evaluate if your business is stagnating?  Is it beginning to rust away back to the origins of it beginnings?  This might sound like a simple question to respond to but it is far more complex that it appears on the surface.  The simple answer is that you just don’t see the next big things which will replace what you offer to the marketplace.  The question is – are you looking in the right place to get the best input?

I’m confident the blacksmith just could not see the automobile replacing the need to shoe horses.  No, it did not happen over night but it happened much quicker than most of them planned.

As the leader of your business, part of your role is to look out beyond what the rest of those in the business can see.  Your staff depends on you to keep the business growing so they have work, jobs, income.  If you are not looking forward then you are stagnating.

Stagnating business? Call JKL Associates at (313) 527-7945 to stop your business from rusting away.

Questions or comments – email us at partners@jklassociates.com or call our Office at (313) 527-7945
Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 


 Copyright – JKL Associates 2017

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Do you treat your business like a rental car?

October 5, 2017

ISSN# 1545-2646

Do you treat your business like a rental car?

All of us have rented a car for business or pleasure at some time in the past. Depending on location and rental company, your experience may have been most pleasurable or some what of a disaster. This week we are not discussing the operational high or low points of the rental companies. We are focusing more on the vehicles and how some of those using these cars treat them. So before you email me indicating you would not do any of these things…. I ask you to pause and simply appreciate that there are people that treat rental cars without the greatest of care.

In over hearing business travelers while waiting at the airport rental counter I recall such phrases as, it’s not my car so who cares how it gets returned or better for me to blow up the engine in this rental than my own car.  I would then watch as they raced away from the parking lot having little regard for the vehicle let alone property or pedestrians.

So the question could be raised as to how they treat or use their own vehicle when back at home?  Maybe they drive the same way?  Maybe their car at home is on a lease so they will be returning it to the dealer anyway so why care?  Answers to these questions are not readily available as I never tracked their personal use of their own vehicles. More importantly is did they draw a contrast as to how to use and protect the vehicle they rented/leased vs. one they purchase?

This contrast not only applies to rental cars but also how a business is grown and nurtured.  If leadership views the business as disposable, they will make different choices in how they develop and mature not only the business but the resources inside the business.

As leaders we may not even recognize these subtle but important choices made regarding our business’s.  Running the resources in the business at Red Line, much like a car engine, eventually has its toll on the organization or vehicle. Something breaks and now added cost and delays come into play.  With the rental car you may not be the one to have the trouble but you contributed to it. In your business, you not only contribute to it but because you own it then the problem is yours.

This week take a walk around the rental car you call your business.  Where are the nicks and scratches? Is the fabric torn from too much internal stress pulling on the various fibers/people in your company? Do the employees look at your business as something they have pride in or are they just looking at it as a rental car?

Your business much like your personal automobile is part of who you are. It is a reflection of the way you treat people and things. Over use them and they can fail.  Shine them up by investing and developing in them and they can bring greater value in the future.

Is your business in need of a complete detailing? Call JKL Associates at (313) 527-7945 so we can help you inspect your business from the perspective or pride of ownership.

Questions or comments – email us at partners@jklassociates.com or call our Office at (313) 527-7945
Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 


 Copyright – JKL Associates 2017

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