OCTOBER 26, 2017
The word promise causes a variety of reactions in people. To some it is a trite word. To others it garners the respect of true and genuine commitment. Some might reference the old saying that promises are meant to be broken while others will state that lies are meant to be kept. In a business world where transactions are the basis of the economy, promises need to be a central part of an organizations “Purpose,” “Vision,” and “Passion.”
Promise by definition:
1. a declaration or assurance that one will do a particular thing or that a particular thing will happen
2. assure someone that one will definitely do, give, or arrange something; undertake or declare that something will happen
Each day your company makes promises. As the business owner you make the promise to your employees that you will treat and respect them to a level you would like to be respected. Your sales team makes promises to your customers to provide goods and services to a defined standard of expectation. Your employees make promises to the company, the customer, their fellow team members and to themselves to perform their duties to the fullest level of performance defined by their role. Your company promises to vendors to pay them in a timely manner to terms and your vendors promise to provide materials and services to support and achieve your organizations objectives.
Your business is full of promises. Without promises your business collapses under the pressure of non-performance.
Unfortunately businesses today take their promises for granted. They assume everyone is on the same page and singing the same song with respect to the organizations goals, direction and expectations. This oversight causes lots of chaos and impacts bottom line profitability. It seems that breaking promises and asking for forgiveness is more the norm than fulfilling promises and celebrating the victory. Part of this mindset is that accountability to promises slides along a path between making the right difficult decision and not making a timely decision and hoping something changes to avoid the conflict.
This week you need to make a promise to yourself and your company to engage into a “Promise Culture.” It starts and grows from the top and there is no one better to start making and keeping promises than you.
Promises are not meant to be broken! Call JKL Associates at (313) 527-7945 to enhance your culture to be alive with promises that actually mean something.
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Posted in Assessments, Business Builder, JKLAssociates, Perpetuation, Promise Culture, Purpose, Talent Engagement, Transition, Vision