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Appreciating those who do the rowing

April 25, 2019

ISSN# 1545-2646
Appreciating those who do the rowing

Yesterday was Administrative Professionals day. I hope you recognized those key people in your organization who day in and day out are there keeping the boat afloat.

Every organization has a few people that exist under the radar but contribute to the health, wealth and continued success of the organization. They show up every day regardless of the road blocks put in front of them. They diligently complete their tasks and openly accept additional tasks even when not directly part of their role.

Some people might ask why these people get a special day of recognition. To me the answer is pretty straight forward. They deserve it!

In various other parts of your organization people get recognized for various things they bring to the business. A sales rep might get accolades for closing a sale. Someone might ring a sales bell while others pop the top on some reward beverages. Line workers might celebrate 1000 days of safety with no injuries. An installation team might celebrate the completion of a new job on time and under budget. In many parts of the organization there are brief celebrations on specific projects, tasks and events. No where do we pause and thank those who do the administration so all of us can do our jobs better.

Early on in my career I was privileged and honored to have a few outstanding administrative professionals who worked with me and made me look better than maybe I actually was at the time. During that time in my career, I was far more focused on deliverables and results than on directly recognizing those people closest to me who kept pointing me in the best direction to me most effective. It was not that I ignored them but in my less wise days I reconciled their work as doing their job as opposed to contributing to my growth.

Old, and maybe wiser, I can now look back and more dramatically understand the key and critical value these administrative professionals had on my personal growth and on the success the business unit I lead had for the organization. Without these fine people, I can say without any doubt we would not have achieved the results we did had they not been part of the team.

So, if you have not already gone out of your way to stop and acknowledge these key people in your organization then do so today. Don’t wait till tomorrow or next week. None of us can predict the future and people need to know they are appreciated. By the way, we don’t need to wait for this annual acknowledgment day. Everyone in your organization needs to be recognized for the value every day.

Don’t have a culture where valuing others is standard operating procedure? Maybe it is time to bring “Promise Culture” to your company. Give JKL Associates a call to start a conversation.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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Never stop expecting great things

April 18, 2019

ISSN# 1545-2646
Never stop expecting great things

As business leaders we ride the roller coaster of ups and downs. When all is going in a positive direction, the workplace atmosphere is electric and exciting. When the valley of change comes, the environment takes a distinct new direction and it is in no way better. It is during these times of unsettlement that your leadership skills are challenged to the fullest. Not so much because of a specific change but that you must now navigate both the change in the business and in the environment of the business.

When change happens, leaders are expected to have answers. It is not always a fair expectation because as leaders we do not always have all the data to effectively come to a conclusion about a change. Never the less as leaders we must proceed forward. It is part of that “Title” meaning to lead forward and have others follow, not because they must follow, but because they desire to be in alignment with the leader.

This is where quality leaders do not change their expectations of great things to come.

History is a great teacher of understanding this principle. People like Dr. Martin Luther King Jr. lead a civil rights effort during a time when unrest on this topic was pervasive across the nation. His “I have a Dream” speech is referenced in many books, documentaries, movies and from stages across this land. His leadership and expectation of great things to come changed a nation. No, it did not completely resolve the past issues, but it opened up more conversation which even today we recognize as meaningful, valuable and critical to future generations.

In your organization today there are areas which need this level of constructive open conversation to enable it to move forward and closer to achieving your business purpose. Guided by the core values and their associated principles, you can navigate to a better outcome without reducing the expectation of great things to come.

This week look around your organization with a critical eye. Look deep into those areas you may have been avoiding so you did not wake up the sleeping giant. Just because the issue is quiet right now does not mean it has gone away. No quite to the contrary, it is just waiting for some other change to happen and during the time when you are down it will come forward to complicate your issues. By seeking out greatness in all areas of your business you will constructively resolve hidden issues and demonstrate to your team your leadership skills and genuine interest in them as members of your organization.

Needing a guide to help you navigate through your organization to find greatness? Give JKL Associates a call today.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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You thought your business was in the….

April 11, 2019

ISSN# 1545-2646
You thought your business was in the….

When I ask business leaders, what business they are in? I typically get the industry or segments of some classification which tells me generally the nature of what they do or provide. When I follow up with “Why” are you in business? I typically hear – to make money.

Both questions and answers are fairly typical as general run of the mill dialogue. If we dig deeper, we find a few more insights which more fully describe the nature of what is important that goes on in the business. As much as profit is the target and measurement of results, it is only one quantification of the business success. Non-profit organizations for example do not have profit as a main target but without revenues they cannot achieve their purpose, vision or mission.

In today’s business world, all businesses are in the ‘Human” relationship business. Yes, you most likely produce or deliver things or services to support various industries but all in all your business is dependent on relationships both internally and externally. Without solid internal relationships your external or customer relationships become more difficult to nurture and support.

With that understanding, your largest expense and greatest investment is your team. Translating that into what business you are in, with a slightly different angle, is that your organization needs to be all about attracting and hiring the best possible people. A culture where relationships and people come first.

Yes, they will fit better when they have the technical skills which directly support the things and services you provide into the marketplace but more importantly is, do they align with your organization’s culture? Can you provide the environment to allow their best talents to be expressed in a way which allows them to personally benefit while your customers benefit also?

An adage of hire for attitude and train for skills is directly applicable to assisting you in your best hiring practices. You may be asking yourself, easy to say but in a marketplace where just finding a body to plug the opening in your company is remarkably difficult, you might just be inclined to lower your standards or expectations. Before you fall into that trap, ask yourself the question – do your customers lower their expectations of your business, products or services?

Unless you sell into another galaxy where I have never visited, consumers expectations are not trending lower. They are not only growing higher but are more diverse and distinctive every day. People want individualized, customized, personalized products and treatment. To provide this you need the best of the best in your organization to deliver to these growing expectations.

This week look at your hiring practices. Does your process have defined standards which you will not deviate from regardless of challenge and demand? It is a very big question so take some real time to explore just that one topic to improve your human relationship business.

Need help sorting out your hiring process? Call JKL Associates for some key insights.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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Your Direction = “Promise Culture”

April 4, 2019

ISSN# 1545-2646
Your Direction = “Promise Culture”

For the past 12 weeks we have gone on a journey, a climb or maybe you have just been treading water until this 2019 Culture tune up series was over. If you are still reading this 3-minute weekly insights blog, then just possibly you have been playing along in building “Promise Culture” as your framework to your next level of success.

If you started, stumbled and fell off track don’t let that dissuade you from re-engaging “Promise Culture” at any step along the path. Use the blog archives to access the blogs, use the website www.promiseculture.com for additional motivation. If you drove off the path and need a tow truck to pull you back on track, give us a call, engage a Promise Culture Guide, or just decide your “Purpose” for being is far more important than giving up.

This series was offered to get you started. We live by this approach and it has served us well over the years. It has by no means been an easy climb and many times we have had to rethink our thoughts and get a better perspective on the real outcomes we actually desire and not just want.

Our clients have directly or indirectly been involved with “Promise Culture” at some level for over 25 years. Bits and pieces have been integrated with all of our cleints. If you asked our clients, they most likely could not give it a name but their outcomes resulted from the approach and consistent promises by them of getting back on track when they slid off the rails.

Cars and vehicles need maintenace and tune ups. Production equipment need routine maintenance and improvements. So does each of us and our businesses. Today the culture your organization espouse to and the one that actually exists will be the difference in valuing your company going forward. Talent entering the marketplace need a solid compensation and benefits package – those are, to a large degree, givens in the hiring arena. But the attraction factor for long term growth and success is rooted in the core “Purpose,” “Passions,” “Values,” “Promises,’ and “Relationships” of you and your business.

You can ignore the demands of the talent pool or you can engage them for mutual rewards for all. The choice is always yours. The question you have to ask yourself is – Can I give up the past ways to success and engage new success habits for a greater result moving forward?

Looking to move forward in the direction of “Promise Culture” – give JKL Associates a call and engage your “Promise Guide” for the journey!

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Cultures, Businesses, People, and Relationships with a Purpose based Passion, so that all can engage their talents for greatest contribution in whatever endeavor they seek.  A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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