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Using signals for managing change

May 30, 2019

ISSN# 1545-2646

Using signals for managing change

In the days of the horse and buggy, there was little need for the management of traffic on the roads.  The volume of horse drawn vehicles were not many and the speed at which they navigated the pathways were extremely slow by today’s standards.

Today with high speed highways and numerous roads, vehicles and pedestrians, the management of the flow of movement is critical to the safety and well being of everyone.

As we moved from an agricultural society and rural in nature to the industrial age and urban centers, a system of signals evolved to support the more regular flow of people, cars, other transportation and some lingering horses and carriages. By using signals, everyone could understand their individual roles and responsibilities to the movement and flow of the moving parts.

In your business today you have many moving parts as well. It flows best when everyone knows their individual role and how and what it contributes to the complete picture.  As changes take place and you need to make adjustments to your business operations, you also need to use good communincation signals to convey the changes which are taking place.

Consider what happens when a new traffic light is put up on your daily commute to work. This change can become a frustrating event.  You had a routine of leaving at a certain time and you had every light timed just right so you would arrive at your office just in time to get the first cup of coffee and be at your desk at starting time. Now a pattern has changed.  Another traffic light now hinders your existing flow to and from work. You now need to change your habits.  Maybe you need to wake earlier to accommodate the new light.  Maybe you explore a new route to the office. Maybe you talk to your boss and get them to let you work virtually at home rather than the drive at all.  The signal or communication which involved change could result in an improvement or you can simple stay frustrated with the change and simply complain hoping this some how will change things back – IT WON’T.

This week take a look at what signals and communincation you are using when making changes in your business.  Are they as easy to understand as Go, Stop or Take Caution? If not then you need to consider a bit more time in what best communication needs to be in your organization so the flow of business can work at high speed.

Want your organization to have warp speed work flow with as few incidents as possible? Call JKL Associates at (313) 527-7945 to consider what signals you are giving to your team.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!
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 Copyright – JKL Associates 2019

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Memorial Day 2019

May 23, 2019

ISSN# 1545-2646

Memorial Day 2019

This coming Monday the nation celebrates the memory of those who sacrificed all for the sake of the beliefs the United States were built upon.

International conflict is not the desire of our nations leaders.  All of us would agree that universal peace would be the desired norm. Unfortunately confrontation, war, and other types of discomfort arise and it is during these times of stress that we rise to the occasion to stand behind our beliefs which are captured in our constitution.

So as you plant your garden, mow your lawn, barbeque your dinner, or simply join with friends and family around the campfire, take a moment to recognize the beauty of what we have here in our United States.

I Pledge Allegiance to the flag
of the United States of America
and to the Republic
for which it stands,
one Nation under God,
indivisible,
with liberty and justice for all

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!
Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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Guessing about “Talent” Potential

May 16, 2019

ISSN# 1545-2646

Guessing about “Talent” Potential

The phrase of “I wish I had a penny for every time some one….” is directly applicable to the guessing game leaders get themselves into when they believe they have such perfect instincts about candidates they fail to use a process to sort out the best from the not so good talent.

I’m the person wishing I had the penny every time the leader makes a comment about this or that employee or hire which is either disappointing or they quit. In the extremely competitive talent market we are in, each and every hire needs to be well placed into your company. You can’t just hire and hope they work out.  You can’t make the excuse that a pair of hands is better than no hands etc.

The talent hiring decisions are critical to your business culture. If you take the additions to your team too lightly and bring in the wrong mix of people you poison your existing team and they leave which puts you back into hire mode. Every time you do this you take pennies, nickels, dimes, quarters, and dollars – many of them, and simply toss them into the air. Losing their value in the process.  This cycle repeats and repeats and repeats.  Your “Brand” begins to get a reputation in the marketplace for always hiring which leads people to believe something is wrong on the inside so they skip over your opportunity to the next. Your reputation for attracting talent is no less important than your reputation for attracting customers.  In most cases you can’t attract quality customers unless you have quality employees.

This week take a look at what is your process for the intake of potential new candidates for employment.  Do you have a system?  What is the system looking to identify in candidates? What roles are you hiring for and what expectations do you have for those roles? At what stage of the process do you use various tools and/or techniques to gain a fuller understanding of candidates’ capabilities? The list of understanding your process model can go further into details, but if you first don’t have a system you need to get one in place.  If you have one then are you actually following it each and every time?  If not, why?

Confused about the best ways to put a candidate intake process into place in your organization so it produces better results? Give JKL Associates a call today and let’s get that process started.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!
Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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Taking some advice from “Good Ole Mom”

May 9, 2019

ISSN# 1545-2646

Taking some advice from “Good Ole Mom”

This weekend is Mother’s Day around the country. Some might label this as a “Hallmark” holiday, and they might be right. Mother’s Day does get its fair share of promotion to generate retail sales and gets Mom out of the kitchen, so restaurants see an uptick in business that day.

From my perspective Mothers are part of the foundation of strong businesses. Dads have their contribution as well, but we celebrate them in June.

So how did your Mother contribute to your success? Maybe you have not given this much consideration. In a society when it is all about “me” this might get lost. Here are a few things to consider as you look back on how having your Mother in your developmental years gave you some of your skills to be a leader in business.

Just maybe:

Your Mom gave you some initial training on dealing with conflict management when you and your siblings started fights of meaningless trivial things. You likely never have these issues in your business.

Your Mom gave you a good scolding when you underperformed at your chores or something else you felt was not important. That never happens in your business.

Your Mom was the first person to pick you back up when you crashed on your bike or fell out of a tree so you could learn that falling was part of life and you just need to get up and get on with life. Bruises, scraps and even broken bones will heal. Moping around feeling bad for yourself accomplishes nothing. She likely said something like get out there and play and stop feeling sorry for yourself. How did those lessons help you move up in business?

This weekend as you remember “Good Ole Mom” just recall that some of those early lessons which you discounted at the time set the stage for who you are and your success in business. Take a few minutes and thank your Mom for being as good of a leader model as she was so you can now be the best leader you can be.

Wondering if your leaders on your team are leveraging all those lessons from their childhood? Give JKL Associates a call and let’s discuss how you can find out.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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Sales equal revenue but not always profit

May 2, 2019

ISSN# 1545-2646

Sales equal revenue but not always profit

When was the last time you took some time to analyze the profit on individual parts of your business?

You may typically get financial reports on the performance of your business at the end of each month, quarter and annually. They let you know the overall total picture. When the bottom line is black it is better than it being red. We would all like more in the positive column.

The bigger question is – have you taken the time to look at individual profit centers or product lines to see how the sales to profit align? Have you looked at the revenues to costs by individual client performance?

Too often, leaders look at the global picture and continue business as usual. Unfortunately, if you want the overall bottom line to grow, sometimes you need to eliminate those product lines or customers who are placing a drain on your profitability.

Take for example a customer who in theory is in the middle of your customer base spending a typical annual amount that you view as a “Good” account. They are not in your top 20% generating 80% of your revenues but the account contributes dollars. From purely a sales and revenue side they are a good account.

If you look deeper into the details of the account and what they are buying from you, it might come to light that they are buying mostly your lost leader products with lower margin and cost you more dollars to produce, deliver and take the time navigating the customer satisfaction value. This same customer might just be the one that is always complaining to their sales rep about pricing and delivery time etc. and the net value to your organization is far less than it should be. This same account which you thought was good is taking time and resources away form better performing accounts which generate a higher value to your business.

This view of customers is equally applicable to the products and services you offer. The proper mix of higher margin products and services along with the proper alignment of best value customers can add dollars directly to the bottom line and potentially free up resources to grow the business even more.

This week start to look at the various products and customer accounts to see how they actually perform vs. how you think they contribute.

Wondering how to go about this analysis? Give JKL Associates a call at 313-527-7945 and let’s have a meaningful conversation.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246

Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

 

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2019

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