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Relationships are a critical part of results

June 25, 2020

ISSN# 1545-2646

Relationships are a critical part of results

This week we look at all the relationships which contribute to the success of your business.

It seems pretty straight forward but when was the last time you really looked at all of the critical relationships which contribute to your business success? This past pandemic brought to light some of the relationships you might just have taken for granted. For example, you might have thought you have a great relationship with your banker until the events of having to reach out to them to gain access to the Cares Act Payroll Protection Program.  Maybe you were received with open arms or just maybe you got the brush off and needed to go looking for a new banking relationship. I know of at least one banking institution which capitalized on this sequence of broken banking relationships to add many new accounts to there banking relationship list.

As business picks up and your typical transitions start taking on a new flow, take some time to identify what relationships will be key to your results going forward.  In the graphic this week, from our Promise Culture framework model, we can look at the circles surrounding the Purpose, Promises and Core Values to pinpoint the relationships and the dynamics of the interactions of those relationships. We can see that all of our relationships involve people. Some are very close to us such as family and friends. Others include employees, customers, and vendors.  When we interact with these various relationships we need to consider the nature and style of our communincation.  Are we understanding and appreciative to their needs and are they mutually respectful toward us? We need to approach each of these engagement’s from a leadership perspective keeping our Purpose and Core Values top of mind.

These relationships can seem overly normal, even casual so we don’t put much time or energy in nurturing them on a conscious basis.  We fall on technology to be our interaction tool thinking that an email, a social media blast or a voicemail solves all the relationship needs. Unfortunately, these are very good and important tools, but a relationship is based on more than reaching out via technology.  A relationship with an employee includes meeting mutual expectations.  Do you know what your employees expect of you and your business?  You define a role description, but many I read do not articulate expectations successfully.  They are lists of tasks which are to be done but with out expectation or guidance of how they contribute or provide contribution to end results. A relationship with a customer also has its challenges; you set an expectation of a deliverable and then it shows up late.  They in turn don’t pay on time and the relationship sours over time.

I’m not saying that mistakes don’t happen.  They happen to all of us.  The key is how do you respond to the relationship.  Is the relationship important enough to take the necessary steps to correct it immediately or is tomorrow soon enough?  Do you even know the downstream effects of your decision on that issue? This is where leadership and communincation needs to take center stage to address the situation.

This week take some time to look at all of your relationships.  Each has its own unique needs, demands and mutual respect to nurture into a mutually beneficial relationship for both parties.  Figure out which of the relationships you have need fixing or replacing. Build upon those relationships already working and make them even better.  You can’t go wrong having too many great relationships.

At JKL Associates – our Purpose is “To build relationships rooted in Purpose so authentic contribution delivers promises!”

Call JKL Associates at (313) 527-7945 in Michigan or (407) 984-7246 in Florida to learn more about “Promise Culture” and what it can do for your business growth.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246
Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2020

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When you ignore RESPECT it has consequences

June 18, 2020

ISSN# 1545-2646

When you ignore RESPECT it has consequences

As I look back on the last few months, I have reflected on many lessons of life. I am so glad that I had a solid foundation of understanding and appreciating the critically important aspects of respect.

In early March when COVID-19 began to present itself here in the US in a big way, I paused and reflected on what this might mean for my family, my business, my clients, my community etc.  What did I need to do in order to make the best of an unknown situation. The first thing I did was turn to my core values.  In my case, personal values and business values are virtually one in the same as is the case in many small businesses.  Core values are the guidance system for evaluating and making key decisions. Effectively, it is the compass that always points to true north.  If you follow the direction of your core values then you cannot get lost even when the path is cloudy and full of unknown obstacles.

My compass has Giving Respect – fairness in valuing all parties in all situations as one of the true north pointers. In taking this direction, I reached out to each of those groups of people that touch my life and made sure they knew I was there for them.  Each in their own unique needed way.  For example, we provided deferment payments on some business contracts.  We provided discounts to tenants for rent on our properties. We offered technology tools to colleagues and family so they could interact and continue to conduct relationships. These were not done with any expectation of return, but more so, to give respect to each of them during a time of need.  Respecting them where they are at rather than ignoring them and hoping for the best for them. Yes, I hoped all would be well for them, but hope with out action is just well wishing.  Nothing wrong with wishing them well, but with out taking some action I might just as well have ignored them.

This same level of using my True North pointer of RESPECT on my compass has also been brought into play with the social unrest of the past few weeks.  It is in my opinion a growing ignorance of respecting all of humanity for self gratification is at the longterm root of this and other social dynamics. It has been amplified by the horrific injustice of specific events.  Wrong doings took place and need to be addressed on many fronts – death of human life, violence, destruction of property and the list goes on. Unfortunately, we become ignorant to respect for all of these things justifying actions based on other wrong actions.

This week as you continue to operate your business in the new reality of a changed world, keep your core values at the fore front of each and every decision you make.  As in our case – Does the decision respect all who will be touched by the direction being taken? In your case, do you have and intentionally use your core values for each and every decision?  If I were to come to your place of work and ask your team what are your core values, would they even know?

I’ll be the first to tell you that living to your core values with out reservation or adjustment based on the situation is not easy.  Neither is making a profit or having to hire or terminate an employee. Actually, the employee management and profit making are likely easier than having and running your business by purpose and core values.  They are easily spoken but difficult to keep top of mind as a critical contribution element of a successful business.  There are no fireworks typically associated with a tough decision made using your core values. Yet the solid foundation on which the decision is placed will stand the test of time and dynamic situations into the future.

Struggling to get your arms around your Purpose and Core values? Call JKL Associates at (313) 527-7945 in Michigan or (407) 984-7246 in Florida and speak to our Lead Promise Guide.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246
Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2020

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More Uncertainty or More Possibility

June 11, 2020

ISSN# 1545-2646

More Uncertainty or More Possibility

Another week has passed on the road to what ever the new state of business moving forward becomes.  It is not business as usual or normal.  The world changed and now we are aligning to this new state of business. This reminds me of a quote.

“If you are positive, you’ll see opportunities instead of obstacles.” – Confucius

Confucius was a Chinese philosopher and politician of the Spring, Summer, and Autumn period. The philosophy of Confucius, also known as Confucianism, emphasized personal and governmental morality, correctness of social relationships, justice, kindness, and sincerity.

I specifically call upon a Chinese philosopher at this time of coming out of the COVID-19 pandemic because of it having some origins in China.  Maybe we will know more details in the future regarding its origination and spread but that only drags us back into uncertainty.  As the statement indicates, if we focus on the positive we will see the opportunities this pandemic is providing rather than just the negative challenges it presented.

As we go about opening up our businesses again, we need to take what we have learned during the past few weeks and make sure we don’t fall back into the traps of our business which existed previously.  We need to focus on a positive culture to recruit, attract and retain top talent.  We need to focus on building upon a solid foundation where everyone on the team is valued and allowed to contribute. We need to commit to running our businesses from the numbers not the gut.  We need to invest into leadership both for today and the future so that not only does the business operate but it thrives for future generations to come.

No, things are not back to a past normal nor are they at a new level of normal.  We are in a traveling state along the path.  A journey into bigger, better results based on what we have learned and what we will now do to run our organizations more effectively and efficiently.  So be excited about being positive and see what impact it has on the relationship you have both inside your business and outside your organization.

Our Promise to each of our clients is to meet you where you are currently at in your station of growth and journey along that path with you to a more authentic result. Your Promise Guide is awaiting your call at (313) 527-7945 in Michigan or (407) 984-7246 in Florida.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246
Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2020

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Reopening Manned Space Flight

June 4, 2020

ISSN# 1545-2646

Reopening Manned Space Flight

It is quite appropriate that during this time of reopening the economy post pandemic that NASA and SpaceX have reopened manned space flight from here in the USA.  The launch rolled out kind of like reopening the economy.  Lots of safety checks.  Lots of expectations on the results of the mission. It too even had to be delayed and rescheduled due to conditions not being favorable for the launch. Both the business world and the general community can learn from this event on how we need to approach the future post pandemic.

The first take a way is that of being safe.  The deliberateness of the preparation and the launch so that the human cargo was top of mind should resonate with all of us as we emerge back out into the marketplace.  If we all do our own individual part to respect each other’s space – no pun intended, being aware of physical distancing and face covering then we can all have a successful launch of the economy.  If on the other hand we become self centered and do not respect the virus and its potential then we could have a failure to protect our health.  It is a balance between the known risks and taking proper precautions and simply ignoring the knowledge and proceeding with our care.

The second take a way is that of rethinking, reimagining and reworking this world of space travel.  Previously the world of space travel existed in a closed governmental system.  This new rethought space travel world is now a joint commercial effort which applies new creativity to solve very complex challenges.  As we move forward from the COVID-19 pandemic, we do not have to look at this time as negative.  Sure it has been challenging with both loss of life and many businesses have been impacted.  If we use this knowledge and understanding to rethink our own businesses to align with future trends and demands then we too can have a success relaunch into the marketplace.

The third take a way is that of a commitment to upgrading ourselves and the environments we build our businesses and talent from. The ingenuity, creativity, engineering capability demonstrated in this mission have again upped the commitment to the fundamentals of core education – math, science etc.  As a nation, we cannot underestimate the importance and need for us to keep our knowledge base top shelf. Not just for space exploration but for many life aspects.  The efforts to find cures for the COVID-19 virus is just another example of the need to focus in on the sciences.

There are many more things to glean from this historical event, but for now let’s just keep to what we can do with this momentum to relaunch our businesses and our economy.

This week, if you have not spent some of the most recent weeks rethinking, reimaging and reworking your business for the future it is not too late to get right on this opportunity. The world has changed. The marketplace has changed. Your business has changed, Your people and customers have changed. This happens all the time, but we tend not to have the pause to see the changes as clearly as we are seeing them now.  Look at the means by which you must now operate with respect to employee management, physical distancing, customer transactions etc.. Don’t just put in place what needs to be done, but look at this as the opportunity to reshape how it can improve what is being done.

Still trying to sort out how to move from reaction to reimagining? Engage a Promise Guide by calling JKL Associates at (313) 527-7945 in Michigan or (407) 984-7246 in Florida.

Questions or comments – email us at partners@jklassociates.com or call our Offices – MI at (313) 527-7945 FL at (407) 984-7246
Our Purpose – To build Relationships rooted in “Purpose” so authentic contributions deliver “Promises”
A life where a “Promise” means something!

Become a Fan on Facebook ? www.facebook.com/jklassociates
Link up on LinkedIn ? www.linkedIn.com/in/jklassociates
Follow us on Twitter ? www.twitter.com/@jklassociates

 Copyright – JKL Associates 2020

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